Privacy Policy

Teddy & Terry (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit or make a purchase from our website.

1. What Personal Data We Collect

We may collect the following information:

  • Name and surname
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and payment information (processed securely via third-party payment providers)
  • IP address and browser/device information
  • Cookie and usage data

We do not store your full payment details.

2. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To confirm payments and prevent fraud
  • To provide customer service
  • To communicate about your order
  • To send marketing emails (only if you have given consent)
  • To analyze website performance and improve our services
3. Legal Basis for Processing

We process your personal data based on:

  • The performance of a contract (your order)
  • Compliance with legal obligations (e.g. tax/accounting laws)
  • Your consent (for marketing communications and non-essential cookies)
  • Our legitimate interest in improving our services
4. Data Sharing with Third Parties

We only share your data with trusted third parties when necessary to operate our webshop, such as:

  • Payment service providers
  • Shipping and logistics partners
  • IT and hosting providers
  • Analytics and marketing platforms

These partners are only allowed to process your data on our instructions and must comply with data protection laws.

5. Data Retention

We retain your personal data only as long as necessary:

  • Order and invoice data: up to 7 years (legal obligation)
  • Marketing data: until you withdraw your consent
  • Website analytics data: according to cookie settings
6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw your consent at any time

To exercise your rights, contact us at:
Email: hello@teddyterry.com

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.

9. Cookies

Our website uses cookies. For more information, please read our Cookie Policy below.

10. Complaints

If you believe your data is being processed unlawfully, you have the right to lodge a complaint with your local data protection authority.

For Belgium, this is the Belgian Data Protection Authority.